Delivery Commitments

1. Introduction

This Delivery Commitments document ("Commitments") outlines the service standards and promises of JATAYE SOLUTIONS to our users. This document is designed to provide clarity on what you can expect from our services, including but not limited to course content delivery, technical support, and platform performance. By using our services, you acknowledge and agree to these Commitments, which are an extension of our Terms & Conditions.

2. Course Content Delivery

We commit to delivering course content via our proprietary online learning platform. Content, including video lectures, text-based modules, assignments, and quizzes, will be made available to enrolled users as specified in the course description. The delivery method is asynchronous, allowing you to access content at your own pace, unless a specific course is designated as a live or synchronous offering.

3. Content Quality and Currency

JATAYE SOLUTIONS commits to providing high-quality educational content. We regularly review and update course materials to ensure they are current, accurate, and relevant to the industry. While we strive for continuous improvement, we make no guarantee that content will be updated to reflect every single change in real-time. Major updates will be communicated to users in a timely manner.

4. Technical Support

We commit to providing technical support to resolve platform-related issues. Our support team can be reached via email at support@jataye.com. We aim to respond to all support inquiries within 48 business hours, though response times may vary depending on the complexity of the issue.

5. Service Availability

We strive to ensure the availability and accessibility of our online platform. Our goal is to achieve 99.9% uptime, excluding scheduled maintenance periods. We will make reasonable efforts to notify users in advance of any planned maintenance that may affect service availability.

6. User Data Security

We are committed to protecting your personal and course-related data. We implement industry-standard security measures to prevent unauthorized access, disclosure, alteration, and destruction of your information. For more details, please refer to our Privacy Policy.

7. Live Session Guarantees

For courses that include live sessions, we commit to holding these sessions as per the announced schedule. In the event of an unforeseen cancellation or rescheduling of a live session, we will provide you with a minimum of 24 hours' notice and will reschedule the session as soon as possible.

8. Instructor Responsibilities

Our instructors are committed to providing clear and effective instruction. They will be available during designated office hours or via a specified communication channel to answer your questions and provide guidance. Their commitment is to the educational success of the student within the scope of the course material.

9. Community Engagement

We commit to maintaining a safe and respectful learning environment in our community forums. Our moderators will enforce a zero-tolerance policy for harassment, discrimination, and other harmful conduct. We encourage all users to report any violations of our community guidelines.

10. Feedback and Improvements

We value user feedback and use it to improve our Services. We provide a mechanism for you to submit feedback, and we commit to reviewing it and considering it for future course and platform enhancements.

11. Certificate Issuance

Upon successful completion of all course requirements, including assignments and final assessments, we commit to issuing a digital Certificate of Completion to the enrolled user. The certificate will be issued within a reasonable time frame following the completion of the course.

12. Communication Channels

We commit to communicating important updates, changes, and announcements through your registered email and/or a notification system within the platform. It is your responsibility to ensure that your contact information is up to date.

13. Technical Requirements

While we commit to providing a stable platform, it is your responsibility to ensure you meet the minimum technical requirements to access and use our Services. This includes a stable internet connection, a compatible device, and an up-to-date web browser.

14. User Account Responsibilities

We commit to providing a secure and private user account. It is your responsibility to keep your account credentials confidential. Any activity that occurs under your account is your sole responsibility.

15. Modifications to Commitments

JATAYE SOLUTIONS reserves the right to modify these Delivery Commitments at any time. Any changes will be effective immediately upon posting the updated document on our website. Your continued use of the Services after such modifications constitutes your acceptance of the new Commitments.

16. Third-Party Services

We may use third-party services and tools to deliver our courses (e.g., video hosting platforms, payment processors). We are not responsible for the performance or policies of these third-party services, and your use of them is subject to their own terms and conditions.

17. Limitation of Liability

Under no circumstances shall JATAYE SOLUTIONS be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use or inability to use our Services, even if we have been advised of the possibility of such damages. Our liability is limited to the fees paid for the course you are enrolled in.

18. Governing Law

These Commitments shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

19. Dispute Resolution

Any disputes arising from these Commitments will be resolved according to the procedures specified in our Terms & Conditions.

20. Severability

If any provision of these Commitments is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Commitments will otherwise remain in full force and effect.

21. Contact Information

If you have any questions about this document or our services, please contact us at:

Company Name: JATAYE SOLUTIONS
Email: support@jataye.com
Address: 8th floor, Summit A, &, Brigade Metro Rd, Garudachar Palya, Whitefield, Mahadevapura, Bengaluru, Karnataka 560048